Refund policy

Last Updated: February 26, 2026
Barn and Bunny LLC 

Return & Refund Policy

At Barn & Bunny, we thoughtfully curate high-quality products designed to last. We want you to feel confident when shopping with us. If something isn’t quite right, we’re here to help.

Return Policy Summary

Return Window: Return requests must be initiated within 30 days after delivery.
Return Method: Returns are accepted by mail only and require prior authorization.
Return Shipping Cost: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refund Timing: Refunds are processed within 5–10 business days after the returned item is received and inspected.
Eligible Countries: Returns are accepted for orders delivered within the United States.

Return Window

Return requests must be submitted within 30 days of the delivery date.

Once approved, items must be shipped back promptly according to the return instructions provided.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in original condition
  • The item must be in original packaging
  • All original tags, parts, and accessories must be included
  • Proof of purchase is required

All returned items are inspected upon receipt.

We reserve the right to refuse returns or issue partial refunds if items show signs of use, damage, or missing components that prevent resale.

How to Initiate a Return

Returns require prior authorization.

To request a return:

  1. Email support@barnandbunny.com

  2. Include your order number and reason for return

  3. Wait for return approval and instructions before shipping

Unauthorized returns may not be accepted.

Return Shipping Cost

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The incorrect item was received

Original shipping charges are non-refundable.

We recommend using a trackable shipping method, as Barn & Bunny is not responsible for items lost or damaged during return transit.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

We may request photos for verification. Once confirmed, we will provide a replacement or full refund at no additional cost to you.

Refunds

Refunds are issued to the original payment method.

Once your return is received and inspected, refunds are processed within 5–10 business days.

Your bank or payment provider may require additional time to post the refund to your account.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items
  • Gift cards
  • Personalized or custom products

Contact Information

For return inquiries, please contact:

Email: support@barnandbunny.com
Website: www.barnandbunny.com